Terms & Conditions
Processing Time: Approved refunds will be processed within 10 business days from the date of the request.
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Non-Refundable Fees: Same Day Appointment Fees, $75 Booking Fees, Mileage Fees, all Lab Processing Fees are non-refundable.
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Partial Refunds: If testing has commenced but not completed, a partial refund may be issued, excluding costs for services already rendered.
Cancellation Policy
Standard Cancellation: Cancellations must be made at least 48 hours in advance of the scheduled appointment to avoid any penalties.
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Late Cancellation: Cancellations made within 24-48 hours of the appointment will incur a cancellation fee of $75
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No-Show Policy: Failure to appear for an appointment without prior cancellation will result in the full charge of the service fee and no refunds will be issued.
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Rescheduling: Appointments can be rescheduled once without penalty if notice is given at least 24 hours in advance.
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NOTE: These policies and procedures are designed to ensure that all DNA testing services are conducted efficiently and fairly. For any questions or special requests, please contact our office directly.
806-403-3710
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Hours of Operation:
Monday-Friday 9 AM - 7 PM
Weekend by Appointment